Terms & Conditions

Last updated: 12 January 2026

Format: hourly stay

Check‑in / check‑out

Chosen at booking

Check‑in and check‑out times are selected during booking unless the chosen rate states otherwise.

How pricing works

Charged per hour

Your stay is charged per hour with a minimum number of hours that may differ for day and night periods.

Registration

Documents

Airside: boarding pass. Landside: ID/passport.

Note

GettSleep is not responsible for late departure from the airport, lack of access to a specific airport zone, or public utility interruptions (electricity, water, etc.).

Cancellation and changes

Cancellation window

For the Flexible with prepayment rate, free cancellation is available up to 24 hours before the scheduled arrival time (local time) for bookings of up to 5 pods/rooms. For bookings of more than 5 pods/rooms, free cancellation is available up to 72 hours before the scheduled arrival time. Cancellations made after the free cancellation window are non‑refundable.

Rate	Cancellation / change
Flexible with prepayment	Free cancellation and changes: Up to 24 hours before arrival time (up to 5 pods/rooms). Up to 72 hours before arrival time (more than 5 pods/rooms).
Promo	Non‑refundable rate with a discounted price under fixed booking conditions.

Request a cancellation or change

Please include the hotel location and your booking number.

refund@gettsleep.com

2 Payments, refunds, late check‑out (key points)

A fiscal receipt and invoice are issued immediately after payment.
Stays are limited to a maximum of 24 hours from check‑in.
Late check‑out is charged additionally, up to a full 24‑hour stay (extension is subject to availability).
If a defect is found within 30 minutes after check‑in and cannot be fixed, we will offer an alternative pod/room of the same or higher category. If that’s not possible, a refund may be requested (subject to the procedure in these rules).
A booking is considered cancelled/changed only after an official confirmation email is sent.

Rights and obligations

3 Hotel obligations (GettSleep)

Provide paid services on time and in full.
Keep guest and visitor information confidential.
Respond promptly to requests and reports of issues.
If an issue cannot be resolved, offer a pod/room of at least the same category; otherwise, issue a refund in accordance with these rules.
Basic free services may include calling emergency services, access to a first‑aid kit and wake‑up calls (at the administrator’s discretion).

4 Guest obligations (what to follow)

Follow these Terms & Conditions and pay in full before service is provided, unless payment is assigned to an intermediary.
Observe quiet hours and use headphones for any media content.
No smoking and no alcohol on the premises.
Treat property with care and compensate for damage or loss according to the current price list.
On departure, return rented items and hand over the pod/room to the administrator.

Help

6 Feedback and claims (process)

The feedback and suggestion book is available on the information stand.
Requests and complaints are reviewed within five days from the date they are submitted.
If an issue cannot be resolved on site, the guest should submit a written claim; failing to do so may be grounds for refusing the claim.

7 Lost & found (forgotten items)

Items left in a pod/room or on the premises are handed over to airport security for storage at the airport’s Lost & Found office.
Food items left in pods/rooms or on the premises are disposed of immediately.