Terms & conditions

 ACCOMMODATION RULES

1. General Provisions.
1.1. The GettSleep Capsule Hotel (hereinafter referred to as the Accommodation Facility) provides round-the-clock guest services in rooms/capsules/mini-rooms, etc. (hereinafter collectively referred to as the "Accommodation Units").
1.2. An intermediary is a legal entity or individual who has entered into commercial relations with the Accommodation Facility for the purpose of offering the facility's services to their clients.
1.3. Check-in and check-out times are not fixed and may be selected when booking, unless otherwise specified in the chosen tariff.
1.4. The Accommodation Facility is not responsible for late departure from its premises.
1.5. The Accommodation Facility is not responsible if a guest cannot access the facility due to lack of access to certain airport zones.
1.6. Accommodation rates are calculated by the hour with minimum hour limits set for daytime and nighttime.
1.7. Accommodation rates, the list of included services, additional services, and payment procedures are established by the administration.
1.8. Payment for accommodation services is made according to the approved price list in the local currency.
1.9. Registration and check-in are carried out upon presentation of a boarding pass for the sterile zone (Airside, i.e., after passport control) and upon presentation of a passport in the general zone (Landside, i.e., before passport control).
1.10. Payment for services constitutes acceptance of the Accommodation Facility's rules of stay.
1.11. By providing documents, the guest consents to the collection, storage, and processing of personal data.
1.12. Check-in of minors is regulated by local legislation.
1.13. Upon departure, the guest must contact the reception desk and return any rented items to the administrator.

2. Booking and Cancellation Rules
2.1. A receipt and invoice are issued to the guest immediately after payment.
2.2. Guest accommodation upon arrival is for no longer than 24 hours.
2.3. Booking of Accommodation Units at the Accommodation Facility is subject to the following conditions:

2.4. If the guest cancels a prepaid booking of up to 5 accommodation units under the "Flexible with Prepayment" tariff less than 24 hours before check-in local time, the payment is non-refundable.
2.5. If the guest cancels a prepaid booking of more than 5 accommodation units under the "Flexible with Prepayment" tariff less than 72 hours before check-in local time, the payment is non-refundable.
2.6. Children under 6 years old are accommodated free of charge without providing an additional bed, subject to the maximum capacity of the selected accommodation category.
2.7. The Accommodation Facility reserves the right to charge penalties for no-shows and unpaid additional services at any time.
2.8. In case of late check-out, an additional fee up to the full 24-hour accommodation rate applies. Extension beyond booked time is possible if accommodation units are available.
2.9. Guests may refuse a paid service if malfunctions are found within 30 minutes of check-in and cannot be fixed. In this case, the facility will offer an accommodation unit of the same or higher category free of charge. If this is not possible or the guest refuses, they have the right to request a refund. The guest must provide the original fiscal receipt and a written statement.
2.10. Prices are indicated in local currency. Due to exchange rate fluctuations, the amount charged on the guest's credit card may differ from the local currency amount at booking. Refund amounts may also differ accordingly.
2.11. The Accommodation Facility is not responsible for:
• currency exchange rate changes;
• any bank, payment system, or intermediary fees.
2.12. A booking will not be considered canceled or modified unless the guest receives an official electronic confirmation of changes or cancellation.

2.13. To request the cancellation or modification of the reservation, the guest must send an email to refund@gettsleep.com indicating the booked Accommodation facility (capsule hotel) and the reservation details (reservation number).

3. Rights and Obligations of the Accommodation Facility
3.1. The Accommodation Facility shall:
• provide paid services to the guest in full and on time;
• ensure confidentiality of guest and visitor information;
• respond promptly to guest requests regarding inconveniences, malfunctions, complaints, and suggestions;
• in case of equipment failure in the accommodation unit that cannot be fixed, offer a unit of the same or higher category or issue a refund directly or via an intermediary;
• provide the following free services: emergency and special service calls; use of first aid kit (with the duty administrator); wake-up calls upon guest's prior request (at the administrator's discretion).

3.2. The Accommodation Facility has the right to:
• measure guest temperature before check-in and verify absence of acute respiratory infection symptoms;
• refuse service to guests showing signs of illness;
• refuse service and evict guests without refund for rule violations, unpaid additional services, aggression, or threats to others’ safety or property;
• refuse service and evict guests without refund for serious misconduct or safety violations, with incident reports and possible law enforcement involvement;
• refuse service and evict guests without refund for intoxication by alcohol, drugs, or other substances;
• confiscate alcoholic beverages found on the premises;
• enter a guest's accommodation unit in case of emergencies threatening life or health or at law enforcement request.

3.3. The Accommodation Facility is not liable for injury, health risks, or property damage due to improper or dangerous behavior by guests or third parties, including drug, alcohol, or medication use.
3.4. If service is terminated under clause 2.7, refunds for unused prepaid services are handled according to these rules.
3.5. Guests are advised to store valuables in individual luggage lockers. The facility is not responsible for unattended money or belongings on the premises.
3.6. The Accommodation Facility is not responsible for city or district utilities failures (power, heating, water outages).

4. Rights and Obligations of the Guest
4.1. The guest must:
• comply with the Accommodation Facility’s rules;
• pay 100% for services prior to provision, except when payment responsibility lies with an intermediary;
• strictly observe fire safety rules;
• maintain silence throughout the premises and not disturb others. The rest area is under a 24-hour "SILENCE" policy. Use of personal media devices is allowed only with headphones;
• not smoke anywhere on the premises;
• not consume alcoholic beverages on the premises;
• keep premises clean and treat property and equipment with care;
• be liable for and compensate damage caused intentionally or unintentionally according to local laws and rules, with damage cost determined by current price list;
• avoid causing damage or disruption to electrical, water, heating, or other systems;
• turn off water taps, lights, and electrical devices after use of showers/toilets;
• return the accommodation unit upon departure.

4.2. The guest has the right to:
• inspect the accommodation unit prior to check-in;
• request refund as per clause 2.9;
• obtain information about the facility’s operation, pre-order services, check account status, and make payments;
• contact administration regarding service quality;
• fill out feedback forms, complaint books, or leave reviews online;
• request free repairs of service deficiencies discovered during stay, provided they were not caused intentionally by the guest or their visitors.

4.3. It is prohibited on the premises to:
• smoke in accommodation units or anywhere on the premises;
• consume alcohol, drugs, disturb order, or create discomfort to others;
• bring or store food in accommodation units;
• use mobile phone or other device sound signals;
• use personal electric heaters except in common areas;
• leave plugged-in devices unattended;
• enter administrator work areas or other service rooms;
• stay with pets;
• bring or leave unauthorized persons in accommodation units;
• store large items, flammable materials, weapons, chemicals, radioactive or explosive substances, mercury;
• guests with rights to carry or store weapons must present documents upon request;
• be in indecent appearance in public areas;
• litter the premises;
• bring or leave luggage carts on the premises.

4.4. The guest is responsible for damage or rule violations caused by invited persons.
4.5. The guest agrees to video surveillance in the premises and on the territory, except inside accommodation units, toilets, and showers.

5. Safety Rules
5.1. Storage and use of flammable, explosive, or toxic substances are prohibited.
5.2. Use of personal electrical appliances is prohibited except phones, laptops, and tablets.
5.3. In case of fire or danger, follow staff instructions and evacuation plans immediately.
5.4. Before use, ensure the capsule is in proper condition.
5.5. Do not fully block ventilation openings inside the capsule.
5.6. No more than the allowed number of persons (1 or 2 depending on category) in a capsule.
5.7. Children under 12 may use capsules only under adult supervision.
5.8. Climb and descend stairs slowly, maintaining at least three points of contact and holding handrails with both hands.
5.9. Do not jump from stairs or descend facing forward.
5.10. Do not use stairs while intoxicated.
5.11. No more than one person on the stairs at a time.
5.12. If carrying luggage or heavy items, have staff assist first, then climb or descend yourself.
5.13. Children may use upper-level capsules and stairs only under adult supervision.
5.14. Report smoke or fire immediately to the administrator.
5.15. Do not attempt to extinguish fire if unsafe.
5.16. Keep passageways and evacuation exits clear at all times.

6. Dispute Resolution
6.1. The feedback and suggestion book is located at the information stand.
6.2. Claims and complaints are reviewed within five days from the date of submission.
6.3. In case of disputes regarding service quality, both parties should attempt to resolve the issue onsite. If unresolved, the guest must submit a written complaint. Failure to do so may result in refusal to satisfy the claim.

7. Procedure for Handling Guests’ Forgotten Items
7.1. Any items left in the accommodation unit or on the premises of the accommodation facility are handed over to the airport security service for storage in the lost and found office.
7.2. Food products left in the accommodation unit or on the premises of the accommodation facility are subject to disposal.